Frequently Asked Questions

I have worked with many administrators in my career — and there are many good ones out there — but hands down, dollar for dollar NAV is one of the best out there and very underrated in the industry. The pillars of any business are its people, processes, and technology. Their people, day in and day out, go above and beyond. They genuinely care, and in my opinion, that's very hard to find these days! The processes and controls they put in place work well. Finally, their technology/reporting is very robust and well thought out. Beyond that, what continues to impress me is how accommodating they are to our needs as a business.

From the moment we completed onboarding it became evident that NAV is not just a service provider, but a true partner dedicated to the success of their clients. Any issues or queries we've encountered were met with quick and effective responses, which undoubtedly played a pivotal role in maintaining the seamless operation of our processes. The leadership's commitment to these values is reflected in every interaction, emphasizing a genuine dedication to client satisfaction. This level of personalized attention has had a significant impact on our experience, reinforcing our confidence in the partnership. Their blend of cutting-edge technology, seamless reporting, timely solutions, and unwavering commitment to client success sets them apart in the industry. I am genuinely glad to have found a partner that not only meets, but exceeds, expectations.

When I was launching my new private equity fund, my team extensively researched fund administrators and we kept getting referred to NAV Fund Administration. We did our due diligence and ultimately selected NAV. Their service is outstanding, the reporting is fast and accurate, and their technology is developed in-house, which minimizes monthly fees. As a client, I now know why so many other funds referred us to NAV.

What sets NAV apart is their exceptional service, unwavering reliability, and advanced technology. From start to finish, they demonstrate unparalleled dedication to delivering quality results. They are a truly reliable, top-notch team and a pleasure to work with. Their extensive industry knowledge and proficiency have been instrumental in fostering the success of our business relationship. It's rare to find a team so dependable and consistent in their pursuits of excellence.

NAV Fund Administration Group continues to both meet and exceed our expectations. Beyond the scope of agreed upon administration and reporting, NAV is always available to provide that next level of service. Regardless of whether we reach out with a question regarding reporting-related impacts resulting from regulatory updates or client inquiries related to new or existing accounts, NAV’s response is always timely, thoughtful, and informative.  We appreciate the partnership with NAV and without hesitation recommend NAV as a trusted and valued service provider.

I’ve had the pleasure of working with NAV for several years and I have been very pleased with their proficiency in all aspects. From start to finish, NAV has demonstrated unparalleled expertise, professionalism, and commitment to excellence. The team at NAV are not only knowledgeable, but also take the time to thoroughly understand our unique business needs. Their tailored approach and attention to detail ensure that the solutions provided are effective and perfectly align with our goals.

NAV has been a great partner over the years. Their technology and client-focused approach have helped us scale and grow our business by being flexible and responsive to most any request we make. NAV has demonstrated expertise to handle the complexities generated by the large volume of managers on our platform and accurately calculate profit allocations and complex fee structures. NAV’s comprehensive reporting has enabled us to enhance our analytical capabilities and operational efficiency. Their unique ability to support our sophisticated structure has made them a valuable component of our strategic roadmap.

I have known NAV for over 10 years both as a fund manager as well as an investor in some of the funds they administer. I also have experience with many other fund administrators. Unequivocally NAV is by far the best administrator out there in every respect. They are quite reasonably priced. They provide the reports in a very timely manner and their accuracy is unmatched!

NAV has been an essential partner for BCM Capital Management.  They have been instrumental to our success and that of our investors by providing outstanding services and advice to the BCM Group for nearly ten years. The team at NAV is a pleasure to work with. They made a commitment from the very beginning to really understand our strategies, which NAV continually fulfills. This dedication enabled NAV to help us succeed with several new initiatives over the years and to design custom services and reports that are exceedingly helpful for both managing our portfolios and for communicating with our investors. We are delighted with our relationship with NAV.

We’ve had the great pleasure of working with NAV. After previously experiencing headaches and roadblocks with prior administrators due to the complexity and volume of on-chain and cross-chain/exchange transactions, NAV was able to timely, accurately, and completely manage our reporting requirements from both fund and portfolio levels. Having existed in the digital asset space, especially in the DeFi trading side, we can confidently say that NAV was the only group capable of handling our business and its needs. We strongly recommend NAV to any fund, especially ones with voluminous and complex on-chain transactions.

We've been satisfied NAV clients for three years and have been quite pleased with the relationship. The NAV team is knowledgeable and quick to respond and their technology and reporting, while already very good, is always improving — they don't rest on their laurels! Very happy to recommend them and have, in fact, done so several times.

NAV's tax services deliver outstanding benefits to Tailor Ridge and our investors. At an operational level, the NAV team expertly managed the complexities of required state income tax withholdings at both the fund and LP levels. This was absolutely key before we were able to launch our sub-REIT in 2022. On a functional level, our investors have received their K-1s by March 15 every year of our relationship with NAV. That shouldn't be remarkable, but in our past experience it has been a challenge, and that reliable performance has been a real plus for investor relations. Based on our history with prior firms, we've found NAV to be a consistently excellent partner at a value that's hard to beat.

We have been hugely impressed by the smooth and seamless transition away from the previous administrator to NAV. The onboarding portal was easily accessible, comprehensive in nature, and inherently intuitive in format. Instructions and related questions that arose during this process were dealt with both expeditiously and efficaciously, which was greatly appreciated. The handover with respect to the production of monthly NAV statements could not have gone better. During the initial month when we ran parallel systems with the previous administrator, we were extremely gratified that valuations with the legacy administrator were virtually exact. For the first month running valuation statements independently, we were exceptionally pleased by the rapid four-day turnaround and accuracy of the data, which represented a dramatic improvement from the previous incumbent. All told, a highly impressive experience.

NAV has been a valuable partner to our firm in navigating the fund of funds process and best practices. Our NAV account manager and back office team are readily available to share their knowledge and expertise as new questions and challenges arise. In addition to the accounting and reporting packages, investor communication dissemination, and other standard undertakings, we have also been appreciative of other support they have been able to provide such as audit and Form PF support. We have been pleased with our decision to select NAV as our administrator.

We are very happy with NAV Fund Administration as the third party administrator to the GLL Investors, LLC funds. Having a dedicated hands-on administrator that has the ability to customize reporting both internally and externally has helped us reduce the time it takes to get our investors information on their investments. NAV has helped us realize efficiencies across both our back and front offices. The knowledge, experience, and support of the NAV group is an asset to our firm because they allow us to focus on our investor client base without distractions.

Engaging NAV to handle our fund administration is among one of my best operations decisions. The quality of their work is impeccable and customer service requests are always handled in a very timely manner. I consider NAV to be one of my most valuable business partners.

Our experience with NAV has been phenomenal. After 25 years with our prior administrator, we were reluctant to make a change. NAV made the transition painless, and was able to provide greatly improved capabilities while also reducing expenses. In hindsight, we should have made the transition to NAV years ago.